What happens when you submit a request for help?
A CAP team member will contact you by phone and/or email within three (3)* business days to get more information.
- We’ll then send a follow up email with a summary of what we discussed, what you’d like us to help you with, and an authorization form.
- We may request documents such as bills, explanations of benefits, and insurance information and we will provide ways to securely share them with us.
From there, we’ll work with you to develop a plan to come to the best possible resolution, and our staff or volunteers will follow up with you regularly throughout the duration of your case.
Once your case is closed, you’ll receive a follow up survey to see how we did, be provided with opportunities to get more involved in CCHI’s legislative and policy work, and we’ll make a small donation request.
- This program is free and you do not need to donate to receive services. Our program relies on donations from our community to keep this free service available, though, so your generosity is very much appreciated!
*Sometimes we have a higher than usual number of cases, so it may take us longer than three (3) business days to respond to your request. Check our request form for the most up-to-date wait time. We only have three staff and three volunteers, so we appreciate your patience as we work our hardest to serve the community!
How can we help?*
Applying for financial assistance for a hospital procedure
Screening for health coverage through Medicaid
Appealing a health insurance medical claim denial
Screening for prescription drug cost assistance
*Note: CAP services include medical bill and claim navigation, but we do not offer financial help to pay for medical bills or prescriptions.