Consumer Assistance Program
The Consumer Assistance Program (CAP) was created in 2018 to help individual consumers navigate their issues with insurers and health care providers, like hospitals and clinics.
Our specialty is medical billing and claims issues, and we also help consumers find resources to cover health care costs. We do not provide financial assistance.
You will never be charged for our services, but we welcome and greatly appreciate donations!
What our clients are saying
Carol […] did everything she could to help me [… .] She called the collection agency and the [physician group] to get rid of my $4400 debt. That was being handled by [collections agency], and Carol […] was very persistent to dig through all the bureaucracy [… .] Carol, with extremely hard work, was able to help. I would say she was like case worker that really did everything she could to help and I’m very grateful for that. Thanks to her tenacity, I NO longer have a huge debt over me. Thank You for everything Carol did and also Colorado Consumer Health Initiative.
Your organization commanded the attention I could not get on my own, as an individual. Kim Williams in your organization was able to correct the false assertions from the billing office while keeping a courteous and professional manner. Kim was able to ask for the correct personnel in the billing office and actually get them to take action.
By the Numbers…
In just three years, with three full-time staff and three volunteers, CAP has:
- Served 1,583 clients in 45 counties statewide
- Saved clients over $4,200,000 in medical bills and prescription drug costs
Meet the team!
Consumer Assistance Program Manager
Stephanie joined CCHI in May 2018 and brings 12 years of experience in health care coverage and access issues to her position as the manager of CCHI’s Consumer Assistance Program. While at the Boulder County Department of Housing and Human Services Stephanie managed Boulder County’s Connect for Health Colorado Assistance Site and the Healthy Communities and Healthy Kids Programs.
Consumer Assistance Program Coordinator
Emerald is from Memphis, Tennessee, and is a recent Colorado College graduate with B.A. degrees in Organismal Biology and Ecology and Classics. Emerald’s journey with nonprofit organizations began when working with Colorado Springs Food Rescue to coordinate the community outreach and engagement concert, Rhythm n’ Beets. This experience drives her commitment to advancing health equity.
Consumer Assistance Program Fellow
Salena is from Portland, Oregon and a recent graduate of Colorado College with a B.A. in Organismal Biology and Ecology. As the CCHI Consumer Assistance Program Fellow, Salena is looking forward to increasing healthcare accessibility and affordability through direct consumer support and empowerment.
I am a retired nurse/case manager who formerly worked on the insurance side of health care. I am glad to have the opportunity to use my knowledge to help consumers deal with their problems with their health insurance coverage. I feel like it is a chance to pay it back.
I attended the CCHI ‘Healthcare Day of Action’ in 2019. After seeing the hard work and passion that drives their advocacy success, I knew I wanted to be a part of CCHI. With my over 30 years in the healthcare industry, I felt I could truly add value to the CAP team and help bridge the healthcare gap for vulnerable Coloradans. This is my 3rd year with the CAP program, and it has been more amazing than I could have imagined.
I have 45 years of group health insurance professional experience. The last 24 years were spent as an employee benefit consultant at two international consulting and actuarial firms. I have a BA in economics and an MBA from the University of California. I volunteer at CCHI because I enjoy using my work experience and technical knowledge to assist people navigate our complex healthcare system and receive the benefits that they are entitled to.