Consumer Assistance Program

The Consumer Assistance Program (CAP) was created in 2018 to help individual consumers navigate their issues with insurers and health care providers, like hospitals and clinics.

Our specialty is medical billing and claims issues, and we also help consumers find resources to cover health care costs. We do not provide financial assistance.

You will never be charged for our services, but we welcome and greatly appreciate donations!

Our story

Click here to learn more about the story of this unique program and the services we provide.

Consumer Resources

Need help, but not sure where to start? Click here to find available resources!

Get help from CAP

Click here to get help with your medical bill or prescription drug costs.

What's the process?

Click hear to learn how our amazing staff and volunteers will handle your case from start to finish.

What our clients are saying


Carol […] did everything she could to help me [… .] She called the collection agency and the [physician group] to get rid of my $4400 debt.  That was being handled by [collections agency], and Carol […] was very persistent to dig through all the bureaucracy [… .] Carol, with extremely hard work, was able to help. I would say she was like case worker that really did everything she could to help and I’m very grateful for that. Thanks to her tenacity, I NO longer have a huge debt over me. Thank You for everything Carol did and also Colorado Consumer Health Initiative.

Emerald was great throughout the process. It ended up being a very long and drawn out process and she was on top of it and continually checked in on us and our status. She was able to contact an executive with the hospital that finally got us some resolution with our bill.

Kim Williams helped me to understand my insurance policy. She helped me to call to my insurance company and the [physician group] and explain […] my concerns and issues with the bill. Kim and I spent hours and hours talking with the customer service. I really appreciate all her help.

CCHI was great with follow-up and helping me navigate the complexities of the health care system. My father worked in medical billing for 40 years, so I know more than the average patient, however CCHI’s assistance was beyond valuable. I’d recommend them to anyone.

Your organization commanded the attention I could not get on my own, as an individual. Kim Williams in your organization was able to correct the false assertions from the billing office while keeping a courteous and professional manner. Kim was able to ask for the correct personnel in the billing office and actually get them to take action.

By the Numbers…

In just three years, with three full-time staff and three volunteers, CAP has:


  • Served 1,583 clients in 45 counties statewide
  • Saved clients over $4,200,000 in medical bills and prescription drug costs

Meet the team!

Stephanie Arenales

Stephanie Arenales

Consumer Assistance Program Manager

Stephanie joined CCHI in May 2018 and brings 12 years of experience in health care coverage and access issues to her position as the manager of CCHI’s Consumer Assistance Program.  While at the Boulder County Department of Housing and Human Services Stephanie managed Boulder County’s Connect for Health Colorado Assistance Site and the Healthy Communities and Healthy Kids Programs.

Emerald Green

Emerald Green

Consumer Assistance Program Coordinator

Emerald is from Memphis, Tennessee, and is a recent Colorado College graduate with B.A. degrees in Organismal Biology and Ecology and Classics.  Emerald’s journey with nonprofit organizations began when working with Colorado Springs Food Rescue to coordinate the community outreach and engagement concert, Rhythm n’ Beets. This experience drives her commitment to advancing health equity. 

Salena Prinzmetal

Salena Prinzmetal

Consumer Assistance Program Fellow

Salena is from Portland, Oregon and a recent graduate of Colorado College with a B.A. in Organismal Biology and Ecology. As the CCHI Consumer Assistance Program Fellow, Salena is looking forward to increasing healthcare accessibility and affordability through direct consumer support and empowerment. 

Carol Ungar

Carol Ungar


I am a retired nurse/case manager who formerly worked on the insurance side of health care. I am glad to have the opportunity to use my knowledge to help consumers deal with their problems with their health insurance coverage. I feel like it is a chance to pay it back.

Kim Williams

Kim Williams


I attended the CCHI ‘Healthcare Day of Action’ in 2019. After seeing the hard work and passion that drives their advocacy success, I knew I wanted to be a part of CCHI. With my over 30 years in the healthcare industry, I felt I could truly add value to the CAP team and help bridge the healthcare gap for vulnerable Coloradans. This is my 3rd year with the CAP program, and it has been more amazing than I could have imagined.

Bill Robinson

Bill Robinson


I have 45 years of group health insurance professional experience.  The last 24 years were spent as an employee benefit consultant at two international consulting and actuarial firms.  I have a BA in economics and an MBA from the University of California. I volunteer at CCHI because I enjoy using my work experience and technical knowledge to assist people navigate our complex healthcare system and receive the benefits that they are entitled to.

Thanks to our major sponsors!

Colorado Consumer Health Initiative
303 E 17th Ave, Suite 400
Denver, CO 80203



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