Consumer Assistance Program

The Consumer Assistance Program (CAP) was created in 2018 to help individual consumers navigate issues with insurers and health care providers. Since 2018, we have helped 3,000+ Coloradans save over $7 million in medical and prescription drug costs

As a note, we do not provide financial assistance for medical bills or prescriptions. You will never be charged for our services, but we welcome and greatly appreciate donations!

OUR STORY

IDENTIFYING A NEED IN COLORADO

Before our Consumer Assistance Program was founded, CCHI received calls from individuals who needed advice about which insurance provided the best coverage for health services or help with medical bills. In fielding these calls, we discovered a gap in organizations providing (or sustaining the institutional knowledge to provide) medical insurance and medical bill navigation.

THE CONSUMER ASSISTANCE PROGRAM IS BORN

In June 2018, with funding from Next 50 Initiative, CCHI founded a Consumer Assistance Program (CAP) that helps individual consumers navigate medical billing, claims and access to care issues, and prescription drug costs. In addition to providing direct assistance to individual consumers, CAP informs CCHI’s policy and regulatory advocacy by surfacing issues consumers face on a daily basis. This helps us to identify emerging concerns and potential policy changes.

HOW WE CAN HELP
  • Applying for financial assistance for hospital procedures
  • Screening for health coverage through Medicaid
  • Appealing a health insurance medical claim denial
  • Screening for prescription drug cost assistance

Please note that CAP services include medical bill and claim navigation, but we do not offer financial help to pay for medical bills or prescriptions. 

By the Numbers…

Served over 2,700 clients

Saved clients over $7 million in medical bills and prescription drug costs

Served clients in 48 counties

Meet the team!

Stephanie

Stephanie

CAP Director

Carol

Carol

Volunteer

About Carol

I am a retired nurse/case manager who formerly worked on the insurance side of health care. I am glad to have the opportunity to use my knowledge to help consumers deal with their problems with their health insurance coverage. I feel like it is a chance to pay it back.

Melissa

Melissa

CAP Manager

Bill

Bill

Volunteer

About Bill

I have 45 years of group health insurance professional experience.  The last 24 years were spent as an employee benefit consultant at two international consulting and actuarial firms.  I have a BA in economics and an MBA from the University of California. I volunteer at CCHI because I enjoy using my work experience and technical knowledge to assist people navigate our complex healthcare system and receive the benefits that they are entitled to.

Alejandra

Alejandra

CAP Coordinator

Michael

Michael

Volunteer

About Michael

I have 40 years of healthcare administration experience. I have worked for public and private hospitals, Medicaid and Medicaid HMOs, and private medical practices. The last 10 years of my career were spent as the CEO of a medical group. 

I have a BS in Health Planning and Administration from Penn State and an MS in Health Administration from the University of Colorado.
 
I volunteer for CCHI because I understand the frustration and anxiety that patients and families experience in understanding and paying their medical bills. I want to assist them where possible, helping them receive the benefits they deserve. 

Thanks to our major funders!

Colorado Consumer Health Initiative
303 E 17th Ave, Suite 400
Denver, CO 80203

303.839.1261

General: inform@cohealthinitiative.org
Assistance: help@cohealthinitiative.org
Media: afox@cohealthinitiative.org

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