Consumer Assistance Program
The Consumer Assistance Program (CAP) was created in 2018 to help individual consumers navigate their issues with insurers and health care providers, like hospitals and clinics.
Our specialty is medical billing and claims issues, and we also help consumers find resources to cover health care costs. We do not provide financial assistance.
You will never be charged for our services, but we welcome and greatly appreciate donations!
What our clients are saying
Carol […] did everything she could to help me [… .] She called the collection agency and the [physician group] to get rid of my $4400 debt. That was being handled by [collections agency], and Carol […] was very persistent to dig through all the bureaucracy [… .] Carol, with extremely hard work, was able to help. I would say she was like case worker that really did everything she could to help and I’m very grateful for that. Thanks to her tenacity, I NO longer have a huge debt over me. Thank You for everything Carol did and also Colorado Consumer Health Initiative.
Your organization commanded the attention I could not get on my own, as an individual. Kim Williams in your organization was able to correct the false assertions from the billing office while keeping a courteous and professional manner. Kim was able to ask for the correct personnel in the billing office and actually get them to take action.
By the Numbers…
In just three years, with three full-time staff and three volunteers, CAP has:
- Served 1,583 clients in 45 counties statewide
- Saved clients over $4,200,000 in medical bills and prescription drug costs
Meet the team!
Consumer Assistance Program Manager
Stephanie joined CCHI in May 2018 and brings 12 years of experience in health care coverage and access issues to her position as the manager of CCHI’s Consumer Assistance Program. While at the Boulder County Department of Housing and Human Services Stephanie managed Boulder County’s Connect for Health Colorado Assistance Site and the Healthy Communities and Healthy Kids Programs.
Consumer Assistance Program Coordinator
Melissa is a Colorado native who is passionate about advocacy and providing outstanding customer service. She is excited to join CCHI and give support to others on their journey to recieve equitable access to quality healthcare. She has her Master’s degree in Counseling and previously worked over 10 years for mpowered, a local nonprofit organization. While there, she coached clients towards financial health including; budgeting, action planning and disputing inaccurate information on credit reports. She strives to bring her positivity to every client interaction while building rapport. In her spare time, you can find her hiking with her family, reading and cheering on the Broncos and Avalanche.
Consumer Assistance Program Coordinator
Emily is from San Jose, California, and recently graduated from Colorado College with a B.A. in Hispanic Studies and Race Ethnicity and Migration Studies. While in college, she worked at the Charles L. Tutt Library and was involved in various organizations including SOMOS, the campus Hispanic and Latinx affinity group, as well as Outdoor Education. As the CCHI Consumer Assistance Program Fellow, Emily is looking forward to working towards healthcare equity by working on the accessibility and affordability of consumer healthcare. Outside of this work she can be found embroidering, cooking, and exploring the outdoors.
I am a retired nurse/case manager who formerly worked on the insurance side of health care. I am glad to have the opportunity to use my knowledge to help consumers deal with their problems with their health insurance coverage. I feel like it is a chance to pay it back.
I have 45 years of group health insurance professional experience. The last 24 years were spent as an employee benefit consultant at two international consulting and actuarial firms. I have a BA in economics and an MBA from the University of California. I volunteer at CCHI because I enjoy using my work experience and technical knowledge to assist people navigate our complex healthcare system and receive the benefits that they are entitled to.