Need Help?
Our skilled and knowledgeable team of experts are here to help! To ensure that the clients with the greatest need are receiving the help they need, please visit our Consumer Resources page before submitting a request for assistance.
What’s the Process?
Before submitting a request for help, please check our Consumer Resources page. It’s possible the solution to your situation is something simple you can take care of today once you’re armed with the right information!
I Need Help
If you’ve already checked the Consumer Resources page and still need assistance from a Consumer Assistance Program team member, please fill out the form below and one of our team members will get back to you as soon as possible. Assistance is free for consumers, please note that we do not have the financial resources to help pay medical bills.
While we strive to respond to new inquiries within five (5) business days, due to a tremendous increase in inquiries and staffing limitations, it may take longer. Please be patient.
What is the process?
A CAP team member will contact you by phone and/or email within 5 business days to get more information.
- We’ll then send a follow-up email with a summary of what we discussed, what you’d like us to help you with, and an authorization form.
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- We may request documents such as bills, explanations of benefits, and insurance information and we will provide ways to share them with us securely.
- Next, we’ll work with you to develop a plan to come to the best possible resolution, and our team will follow up with you regularly throughout the duration of your case.
- Once your case is closed, you’ll receive a follow-up survey to see how we did, be provided with opportunities to get more involved in CCHI’s legislative and policy work, and we’ll make a small donation request.
- This program is free and you do not need to donate to receive services. Our program relies on donations from our community to keep this free service available, though, so your generosity is very much appreciated!
When will I hear back about my case?
Sometimes we have a higher-than-usual number of cases, so it may take us longer than 5 business days to respond to your request. We appreciate your patience as we work our hardest to serve the community.
CAP Homepage
Click here to navigate back to the Consumer Assistance Program Homepage.
Consumer Resources
Need help, but not sure where to start? Click here to find available resources!
Colorado Consumer Health Initiative
303 E 17th Ave, Suite 400
Denver, CO 80203
303.839.1261
General: inform@cohealthinitiative.org
Assistance: help@cohealthinitiative.org
Media: ptelang@cohealthinitiative.org
Community Voices Conference 2026
Join us for our annual Community Voices Conference (CVC), a space for community members to learn about and practice storytelling as a means for personal, social and political change.
Colorado Springs: Happy Hour
End the summer with a casual “Know Your Rights” conversation on navigating healthcare costs from co‑pays, deductibles, surprise bills, and how to protect yourself.
REACH OUT!