NOTE: Due to the spread of COVID-19, CCHI staff are working remotely and limiting in-person meetings to follow social distancing guidelines and support the public health efforts to slow the spread of the virus. Our Consumer Assistance Program will continue taking new cases and working with current clients.
Please fill out the form below and our Consumer Assistance Program team will get back to you as soon as possible. Thank you!
The Colorado Division of Insurance (DOI) regulates Colorado’s insurance industry, which includes homeowners and renters insurance, auto insurance, life insurance and annuities, and health insurance. The DOI can investigate complaints, help you understand your insurance, and answer your questions. If you believe your rights have been violated, contact the DOI.
Open enrollment is under way, and many of you have enrolled in brand new health coverage plans. Now, you may be looking to your plan documents for information on the benefits, cost-sharing, and coverage limits of your plan.
Don’t give up hope if you find the world of health insurance confusing! You are not alone. Luckily, free professional advice is out there. And, you can always call CCHI with questions at 303-839-1261, or email us at [email protected]
Drug costs are disproportionately higher in the U.S. than in other countries, and they are continuing to rise. These high costs are a substantial barrier for many. Fortunately, CCHI has a new tool, VIVOR, that can help you get more affordable prescriptions.
If you are struggling with the high cost of prescription drugs, we encourage you to reach out to us and set up a VIVOR profile. After we build your unique profile, VIVOR matches you with underused, money-saving resources.
The public health and economic crises that have been created by the COVID-19 pandemic have created a great deal of uncertainty and highlighted the need for a robust and responsive safety net. In Colorado and across the country, government, business, the nonprofit sector and, of course, the health care system are rapidly responding with ways to assist. The following is a list of resources for accessing health coverage and health care.
Sometimes, people get care from a health care provider such as a doctor, anesthesiologist, or radiologist, who is not in their health insurance plan’s network even though the care they received was at an in-network facility. This can happen if you have surgery at an in-network facility and it turns out that someone on the surgical team, like the anesthesiologist or surgical assistant, is not. It can also happen if you go to an emergency room that is in your network and the doctor who takes care of you does not accept your insurance. After the services are received, you might get a surprise bill in the mail saying you owe the out-of-network provider money. This is called a “balance bill”.
Do you have any questions or issues with your current health care coverage?
CCHI has created a series of informative videos to provide consumers with the best contacts and resources to help them resolve their issue. You can watch the videos below or view/download our one page overview.
In Colorado, hospitals are required to offer financial assistance programs for qualifying people. Every hospital is supposed to have an established discount program for uninsured patients that earn less than 250% of the Federal Poverty Level (click here to see if your income qualifies). If you qualify, you shouldn’t have to pay more than the lowest negotiated rate paid by an insurance company. This is a minimum standard, though, and some hospitals have financial assistance programs that provide more generous relief for more people. So be sure to ask about your financial assistance options. To learn more about hospital-specific financial assistance and charity care programs go here.
Are you uninsured, looking for health coverage and wondering about your options? There are many programs that can help you with health care costs. Find the programs that best meet your needs.
This guide will help you understand your options for getting health insurance for you and your family in Colorado, either through a job or on your own.