Consumer Assistance Program
The Consumer Assistance Program (CAP) was created in 2018 to help individual consumers navigate issues with insurers and health care providers.
As a note, we do not provide financial assistance for medical bills or prescriptions. You will never be charged for our services, but we welcome and greatly appreciate donations!
IDENTIFYING A NEED IN COLORADO
Before our Consumer Assistance Program was founded, CCHI received calls from individuals who needed advice about which insurance provided the best coverage for health services or help with medical bills. In fielding these calls, we discovered a gap in organizations providing (or sustaining the institutional knowledge to provide) medical insurance and medical bill navigation.
THE CONSUMER ASSISTANCE PROGRAM IS BORN
In June 2018, with funding from Next 50 Initiative, CCHI founded a Consumer Assistance Program (CAP) that helps individual consumers navigate medical billing, claims and access to care issues, and prescription drug costs. In addition to providing direct assistance to individual consumers, CAP informs CCHI’s policy and regulatory advocacy by surfacing issues consumers face on a daily basis. This helps us to identify emerging concerns and potential policy changes.
HOW WE CAN HELP
- Applying for financial assistance for hospital procedures
- Screening for health coverage through Medicaid
- Appealing a health insurance medical claim denial
- Screening for prescription drug cost assistance
Please note that CAP services include medical bill and claim navigation, but we do not offer financial help to pay for medical bills or prescriptions.
By the Numbers…
Served over 2,700 clients
Saved clients over $7 million in medical bills and prescription drug costs
Served clients in 48 counties
Meet the team!
I am a retired nurse/case manager who formerly worked on the insurance side of health care. I am glad to have the opportunity to use my knowledge to help consumers deal with their problems with their health insurance coverage. I feel like it is a chance to pay it back.
I have 45 years of group health insurance professional experience. The last 24 years were spent as an employee benefit consultant at two international consulting and actuarial firms. I have a BA in economics and an MBA from the University of California. I volunteer at CCHI because I enjoy using my work experience and technical knowledge to assist people navigate our complex healthcare system and receive the benefits that they are entitled to.